Refund & Cancellation Policy

We are a cash-pay practice, and we believe that means our billing should be simpler and more transparent than what you are used to, not less. This page describes how cancellations and refunds work. Billing questions are always welcome at 941-418-3294 or 941-418-3068.

Cost estimates before you pay

As a cash-pay practice, we provide a written good faith estimate of anticipated charges automatically when you schedule, and within three business days if you request one. You should never be surprised by a bill from us.

Memberships

Memberships can be cancelled at any time. Cancellation stops future billing; it takes effect at the end of your current billing period, and you keep access to membership services through that period. To cancel, use the patient portal or call us.

Visits and services

Fees for visits and services that have already been provided are not refundable. If you prepay for a visit and cancel with reasonable notice before it happens, we will refund the prepayment or apply it to a rescheduled visit, whichever you prefer.

Medications, labs, and third-party costs

Amounts you pay directly to pharmacies, laboratories, or other third parties are governed by those providers' own policies. Where medication or labs are included in a membership, the membership terms above apply.

Overpayments

If you overpay us for any reason, the overpayment is refunded within 30 days of our determining it was made.

Questions and disputes

If you believe a charge is wrong, contact us first and we will walk through it with you. Most billing issues are resolved in one conversation.